Today’s college students expect and demand a higher level of service creating new demands on academia if colleges are to succeed in enrollment, retention and learning.

AcademicMAPS is the consulting group that literally wrote the book on customer service in higher education. Embrace the Oxymoron: Customer Service in Higher Education by AcademicMAPS president Dr. Neal Raisman is the best selling book ever on the topic. Since 1999, MAPS has been assisting colleges and higher education-related businesses increase their success with customer service research, assessment and solutions. And, decades of experience in faculty and administrative positions make certain that our programs succeed on campus.

Our purpose is to provide colleges and businesses who wish to succeed with higher education the resources, workshops, audits, assessment and expertise to succeed.



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